Gladly Wins Two Gold in the 2026 Stevie Awards for Sales and Customer Service. For the Best Use of AI in Customer Service and Best AI-Driven Customer Experience. The company has been recognized for two Gold Stevie Awards. In the excellence in AI for customer service and customer experience in the 2026 Stevie Awards. The recognition from the 20th edition of the Stevie Awards for Sales & Customer Service has been made by the company. The two Gold Stevie Awards recognize the customer-first approach of the company through its technology in customer experience. Unlike many technologies that only provide AI for customer service. The technology of the company ensures that humans stay in the loop through all channels of customer conversations.
Judges praised Gladly for its people-first design and measurable business impact. The panel highlighted the platform’s ability to balance advanced technology with human-centered engagement. One judge described the platform as “outstanding people-first AI that truly enhances experience and loyalty.” Another judge noted that Gladly “shows how AI can improve customer experience without losing the human touch.”
Judges Recognize Gladly’s Unified Conversation Architecture
The Stevie Awards panel called out Gladly for its focus on loyalty, trust, and operational impact. Meanwhile, a third judge highlighted the platform’s unified model, calling it. The company boasts such well-known brands as Crate & Barrel, Ulta, and Tumi among its customers. These companies leverage the Company to resolve a significant share of customer interactions. Digitally, while continuing continuity, brand voice, and personal connection. The judges noticed that the AI-assisted service model catalyzes efficiency without losing the communal bonds of trust and satisfaction. The Stevie Awards will host the gala on March 5, 2026, in New York City, where winners will receive their Gold Stevie trophies, and judges selected the winners based on innovation, measurable impact, and customer-centric design.
A third judge highlighted Gladly’s architectural differentiation. Calling its unified conversation model a strong differentiator. That allows AI and agents to work with full customer context across all channels. Gladly’s unified conversation model is a strong differentiator. That allows AI and agents to work with full customer context across all channels.” Another judge added that Gladly represents a welcome shift in focus that values customers over tickets. “Gladly represents a welcome shift in focus that values customers over tickets.”
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News Source: PRNewswire.com
